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Hospitality Reputation Management Case Study

Hospitality Reputation Management Case Study

Running a hotel is a full-time commitment and to many hotelier’s, hospitality reputation management is something you do every day. You do it every time you interact with a customer, resolve a complaint or make a guest’s day. It involves every little intricacy of customer service and the seeds that are planted in their heads. [...]
The Ultimate Guide to Hotel Reputation Management

The Ultimate Guide to Hotel Reputation Management

What is Hotel Reputation Management? Hotels, no matter what size, operate on a global level. Your guests might come to you locally, but they could also be visiting from the furthest reaches of the planet. With so many choices available from direct hotel competitors to alternative accommodation such as that offered by Airbnb, understanding what [...]
How to Make Your Hotel Stand Out on Social Media

How to Make Your Hotel Stand Out on Social Media

How to Make Your Hotel Stand Out on Social Media   Social media is massive. There are around a billion people actively using Facebook and Instagram, and some 336 million people actively using Twitter each month, and these numbers only continue to grow.   Social media isn’t going anywhere soon, so hoteliers must understand the [...]
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